BILLAH, U.; SAEED, Z. Consumers Reactions to Substandard Services: Do Cultural Norms have a role to play? : Consumers Reaction Study. Journal of Management and Administrative Sciences (JMAS), [S. l.], v. 3, n. 2, p. 1–18, 2023. Disponível em: http://jmas.lcwu.edu.pk/ojs/index.php/1/article/view/52. Acesso em: 6 dec. 2025.