Billah, Usamah, and Zoobia Saeed. “Consumers Reactions to Substandard Services: Do Cultural Norms Have a Role to Play? : Consumers Reaction Study”. Journal of Management and Administrative Sciences (JMAS) 3, no. 2 (December 22, 2023): 1–18. Accessed December 6, 2025. http://jmas.lcwu.edu.pk/ojs/index.php/1/article/view/52.